TERMS & CONDITIONS

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Welcome to Lumessira. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. ABOUT US

Lumessira is an online beauty store offering a selection of skincare, beauty, fragrance, hair and body care products.

For questions regarding these Terms & Conditions or your order, please contact us through the contact details provided on our website.

2. PRODUCTS

We aim to provide accurate descriptions, images and information for all products displayed on our website.

Product packaging, colours, design or appearance may occasionally differ slightly from the images shown due to manufacturer updates, screen settings or product availability.

Please always check the product packaging, ingredients and instructions before use, particularly if you have allergies or sensitivities.

3. PRICES

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice. However, any price changes will not affect orders that have already been successfully placed and confirmed.

Any applicable delivery charges, taxes or additional costs will be displayed or communicated during the checkout process where required.

4. ORDERS

When you place an order through Lumessira, you are responsible for ensuring that all information provided is accurate and complete, including your name, delivery address and contact information.

After placing an order, you may receive an order confirmation by email.

We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving suspected fraud, incorrect pricing, product unavailability or payment issues. If payment has already been collected for an order that we cancel, the appropriate refund will be issued.

5. PAYMENT

Payment must be completed using one of the payment methods available at checkout.

Orders will only be processed once payment has been successfully authorised.

Lumessira does not directly store complete payment card details. Payments may be processed securely by third-party payment providers.

6. SHIPPING & DELIVERY

Delivery times are estimates and may vary depending on the destination, product availability, courier and other circumstances outside our reasonable control.

For full information regarding estimated delivery times, shipping costs and order processing, please refer to our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

7. RETURNS & REFUNDS

Returns, cancellations and refunds are handled according to our Return & Refund Policy and applicable consumer protection laws.

Certain products may have specific return restrictions, particularly where hygiene, health or safety considerations apply.

Nothing in these Terms & Conditions is intended to limit any statutory rights you may have under applicable consumer law.

8. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible and provide your order information and, where appropriate, photographs showing the issue.

We will review the situation and provide an appropriate solution in accordance with our policies and applicable law.

9. PRODUCT USE

Beauty and skincare products may produce different results for different individuals.

Customers are responsible for reviewing product ingredients and usage instructions before using a product.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

10. INTELLECTUAL PROPERTY

The Lumessira name, branding, website design, original text, graphics and other original materials published on our website may be protected by intellectual property laws.

You may not reproduce, distribute or commercially use our original content without prior permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

11. WEBSITE USE

You agree not to misuse our website, attempt to interfere with its operation, introduce malicious software, engage in fraudulent activity or use the website for unlawful purposes.

We may restrict access to our website where reasonably necessary to protect our customers, business or systems.

12. PRIVACY

We take the privacy of our customers seriously.

Information collected through our website is handled according to our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for more information about how personal information may be collected, used and protected.

13. THIRD-PARTY SERVICES

Our website may use third-party services for functions such as payments, delivery, analytics or other e-commerce services.

Where you interact with third-party services, their own terms and privacy practices may also apply.

14. LIMITATION OF LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, Lumessira will not be responsible for losses caused by circumstances outside our reasonable control or for losses that were not reasonably foreseeable when the contract was formed.

15. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page with an updated revision date.

16. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable to our business and customers.

If you are a consumer in the United Kingdom, nothing in these Terms affects any mandatory rights or protections available to you under UK consumer law.

17. CONTACT US

If you have any questions regarding these Terms & Conditions, your order or our policies, please contact Lumessira using the contact information available on our website.

Lumessira