SHIPPING & RETURNS
SHIPPING POLICY
At Lumessira, we want your shopping experience to be simple, secure and enjoyable. Here you can find important information about order processing, delivery, delays, returns and refunds.
ORDER PROCESSING
Once your payment has been confirmed, your order will be prepared for dispatch.
Processing times may vary depending on product and supplier availability.
If your order contains multiple products, items may occasionally be shipped separately.
DELIVERY TIME
Our estimated delivery time is 4–8 business days.
Delivery times are estimates and may vary depending on the destination, courier, product availability, periods of high demand and other circumstances beyond our reasonable control.
We will always do our best to ensure your order arrives within the estimated delivery timeframe.
SHIPPING COSTS
Any applicable shipping costs will be displayed during checkout.
Shipping costs may vary depending on the delivery destination, products purchased and available delivery method.
DELIVERY DELAYS
Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur.
If your order is significantly delayed, please contact us at lumessirasupport@gmail.com with your name and order number so we can look into the issue.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you notice an error in your address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.
RETURNS
If you wish to return a product, please contact us at lumessira.support@gmail.com before sending anything back.
Where applicable, returned products should be:
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Unused;
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In good condition;
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In their original packaging;
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Returned with original seals and included items intact.
Returns are subject to our Return & Refund Policy and applicable consumer rights.
COSMETICS & PERSONAL CARE PRODUCTS
For health and hygiene reasons, certain cosmetics, beauty and personal care products that have been opened, used or had their protective seal removed may not be eligible for return due to a change of mind, where permitted by applicable law.
This does not affect your rights regarding faulty, damaged or incorrect products.
DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, faulty or incorrect product, please contact us as soon as possible.
Email lumessira.support@gmail.com and include:
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Your name;
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Order number;
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A description of the issue;
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Photographs of the product and packaging, where necessary.
Our team will review the situation and provide information about the available options.
REFUNDS
Once an eligible return has been approved, your refund will be processed in accordance with our Return & Refund Policy.
Where applicable, refunds will be issued to the original payment method used for the purchase.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will check whether cancellation is still possible.
If the order has already been dispatched, the applicable return conditions may apply.
NEED HELP?
Our online store is available 24 hours a day, 7 days a week.
For questions regarding shipping or returns, please contact:
Our usual response time is 1–2 business days.
Lumessira
Glow in Your Own Way